Aftersales

Warranty

We’re confident in the build quality of our cars, and by awarding us ‘Best Manufacturer’ in the Auto Express Driver Power survey for the second year running, we think our customers agree.

So not only can we give you a two year Unlimited Mileage Warranty but also a third year of Warranty up to 60,000 miles. Plus, a 12 year Body Protection Warranty on all new ŠKODAS.

New Vehicle Warranty

ŠKODA Auto are pleased to provide a two year unlimited mileage warranty against defects in material or manufacture on all its new vehicles. In addition ŠKODA Auto U.K. provides a further warranty on new vehicles supplied by them, through their appointed retailer network which is valid until the vehicle has completed 60,000 miles or the end of the third year, whichever is the sooner.

In the event of a vehicle becoming defective due to faulty manufacture or material, it must be promptly returned to an appointed ŠKODA retailer or Authorised Repairer where it will be repaired free of charge.

The warranty commences on the date of delivery to the first user. It is transferable to a second and subsequent owner on completion of the transfer form contained in the customer literature wallet.
To obtain the full benefit of this warranty it is essential that the vehicle is properly serviced in accordance with the Manufacturer’s instructions.

Paint and Body Warranty

All new vehicles supplied by ŠKODA Auto are provided with a three year unlimited mileage warranty against defects in the paintwork. Any manufacturing defect in the paint finish or application should be reported to an appointed ŠKODA retailer or Authorised repairer where it will be rectified at no cost.

In addition ŠKODA Auto are pleased to provide an anti-perforation warranty for a minimum of 10 years (please refer to your owners manual for specific details). This offers assurance that any defect in the corrosion protection applied to body panels, that results in perforation corrosion is rectified at no cost.

 Breakdown Cover

Free ŠKODA Assistance and Breakdown cover for 3 years.

We’re proud of the reliability of our cars and our owners seem to agree – that’s why we’ve been awarded ‘Best Manufacturer’ in the Auto Express Driver Power survey for the second year running and have just been awarded ‘Best Manufacturer’ in the 2010 Which? awards.

In the unlikley event that you do have a problem, we provide a 3 year, unlimited mile, European-wide roadside assistance policy with all our new cars. We’ll even help you if you lock your keys in the car, or put the wrong fuel in.

We’ve chosen the RAC to provide the service for us, 24 hours a day, 365 days a year. It doesn’t matter who’s driving your ŠKODA, they can call if they’re in trouble.  And all new ŠKODAS supplied by ŠKODA Auto in the UK are automatically entitled to the service, both over here and when driving in Europe. So if you are one of the few unlucky ones, at least help can be on its way with one phonecall.

 You can call ŠKODA Assistance on 0800 52 66 25

 For your guide to ŠKODA Assistance please click here